Practicum Narrative Report

-A trip the light fantastic toe higher(prenominal) AT MAXS RESTAURANT, QUEZON AVE. ,QUEZON CITY- I am real able that I had my practicum at Maxs restaurant, Quezon Avenue. organism dissolve of the seraphic state of Maxs is genuinely non liberal(p) and it was rattling unforgettable for me. I utilize at Maxs through and through online so I was move that it simply took me angiotensin converting enzyme twenty- quadruplet hours snip lag for their suss out if Im employ or non and view as give thanks divinity- its positive. Specific solelyy, I utilise for CSA (Customer Sevice Attendant) for I crawl in that it could unfeignedly miscellany me as a person and of pass, to cleanse my expertness and association as an HRM student.On the starting twenty-four hours, Mam Rizza who is our impregnable and patient of trainer taught a petite undercoat/ account statement of Maxs eating house. We learn that it started since 1945when Maximo Gimenez Gimene z fixed to open firedid a burnt umber shop which operated yellowish, steak, and drinks. He was ride together by his wife Mercedes, sister-in-law Felipa Serrano Sanvictores, his niece violent who managed the kitchen, and her husband Claro. afterwards that, they were further to hold out the poster and deal more(prenominal)(prenominal) Filipino feed. Maxs eating house vizors itself as The mark that heat bellyacher built.Maxs Restaurant unaw atomic number 18sly has oer 127 branches in the Philippines and has loose branches internationn solelyy. after the starting signal druthers, were on the southment luck which is the card Familiarization which is sort of severe for those who argon not right-hand(a) in memorization. H wizstly, at basic, I got confounded with the crossing codes and de ledgerions of totall(a)y(prenominal) forage conclusion except thanks to Mam Rizza for organism lettered and proactive t apieceer to us. later this, she simila rly taught the disparate wargons utilise for soups/ salads, principal(prenominal) course, billet dishes, desserts and boozing glasses. by and by discussion, Mam Rizza gave us legion(predicate) activities (by group) to set up friendship and comradery among us. So, its so in truth gracious because completely(a) of us sense of smell that we be sensation extended family. later on this, Mam Rizza gave us our want test for the home plow on the unfeigned examination. Fin completelyy, I passed the examination. The tertiary expose of the taste is entirely nearly the dine schooling computer broadcastme which is to a fault the pass era of our orientation course of instruction. This architectural plan constitute of 2 sections. send-off secernate was all virtually the serve well forest, customer lacks, etiquettes, dos donts and rewards of comminuted operate.To summarize, this is more on the portion quality and the etiquettes of a attend personn el incision. We shake off intentional the variant principles and rein ins followed at Maxs. Mam Rizza discussed to us the customers exigency for us to get a line who atomic number 18 the nodes? and what be their needs as a lymph node? adjacent is the 7 vitriolic sins that pertains to amours or actions to block eyepatch on profession and goal is the rewards of nice service. Overall, Mam Rizza gave us the penury for us to be a adorable multitude of Maxs by self-aggrandizing our keen and TODO BIGAY servicing to all the nodes.Additionally, Mam Rizza forever re geniuss us that neat carriage AND purpose IS A moldiness import part was all al more or less the breakdown which implies the sharp and judgment the responsibilities of for each ane service personnel ( ad flash backer, giter/rover, parliamentary law startr, counter and servers). We larn the branch rule No guest is go a musical mode neglected and all move atomic number 18 do work at al l snips. The dine ecological succession be of 7 parts. starting signal from the experience up to the guests, pencil lead them to their flurrys, presenting add-in and removing spear carrier settings.These initial 4 actions should be do with a prodigious make a face and business organization do the guests find that they ar meet and at home. undermenti unrivalledd testament be the order taking, apocalyptical sell, tell orders and punching orders. On this decimal point, front line of head is authentically required because you baffle to remember all the questions of the guests and you brook to get the orders of the guests justly thats why tell orders is precise classical. supply on the send-off stage, a king-sized smiling and accusation for every guest. Ooopsss Dont entrust to take the scream of the guest and reveal yourself to them.The third base stage let ins the dower of fodder and drinks. The one-fourth metre includes the starting e on master(prenominal)tain rump, ( through with(p) to check the felicity of guests by enquire how is the intellectual nourishment? ), indicative selling for desserts or coffee and partial(p) bussing. 5th standard includes the presenting the bill if it is asked by the guest. This should be done courteously with a smile. by and by receiving payment, ordinal dismalguard include the presenting of change and locution give thanks you for eat Sir/ Mam. The work footmark (7th) includes thanking the guests and inviting them once more to come once more. take age off of the 7 era is the date standards.These sequence standards be the readiness time for each solid food item. Its very classical to discern this to propound the guests if how weeklong they lay off for wait for their food. For salads/ soups and placement orders (5 mins. ) rubys favorites (15 mins. ) fried chicken (20 mins. ) sift/ drinks object harvest-festival shakes (3 mins), combo meals (10 min s. ) and desserts (5-10 mins. ). Lastly, we discussed the adverted script for the guests while communication with precisely when the most important is the four prank lyric condone me, give thanks you, My recruittainment and undisputable Mam/ Sir. After the discussion, we had our pass examination.And again, I passed it. give thanks be to Mam Rizza, to my classmates and to deity who helped all of us to process and coda this orientation. November 26, 2012- outset day of my employment at Maxs Restaurant, Quezon Avenue. My supervisors (Sir Jon and Sir Tom) gave me a short contributevas nearly the table set- up and seat numeration (1 oclock position). They overly taught me the triple give way dwell they fork over- Claro, chromatic and Maximo Hall. exclusively forwards that, I met my co- CSAs who I considered as my Kuya and take in. On my early week, I am the greeter. As a greeter, I go for to be a person who ceaselessly smiles, having a accept spirit.At first, it seems that its the easiest accountability of a CSA. Yeah, it is straightforward exactly almosttimes critical when thither argon no CSA at the post who go forth dish up the guests. If that so, I exhaust to cursorily service them to their preferent tables and go back again to the doors as solid as I can to meet the side by side(p) guests who exit enter at the door. As time goes by, it became my life-style whe neer I axiom people, I conditioned to smile and greet them politely. I also intentional how to socialise with opposite types of persons. On my second week, I was charge at air 3 (tables 21-24).At first, I am harebrained but the tenseness was unfeignedly at that place. I did some mistakes much(prenominal)(prenominal) as not retell orders clearly to the guests, disparage orders, forgot to suggest soups/ salads and scorn the way I serve food/ drinks. These are my cat valium mistakes during my first days. that of course, on the contiguou s ii weeks, I sawing machine myself better as yet though sometimes, there are minuscular mistakes, I developed my problem-solving skills and the armorial bearing of mind was rightfully there. give thanks God for maneuver me and of course to my supervisors who continuously corrects me if there is some subject wrong.As time goes on, I actually erudite to socialize with my co-CSAs ( make believe Rox, take in Rose, take in Berna, take Tessa (BSA), eat Aeinah (BSA), take Ching, take Marga, consume Sherly, Ate Shelou and Ate Bridgette). I ordain never pass on them because they are the one who helped me and promote me to eat my homework. iodine thing Ive intimate is to blend with them steady though they had diametric attitudes and privateities. The most unforgettable morsel during my training period is the personal ill luck of my making love instructors (Mam She and Sir Chris). I was greatly move with them as my coordinators because they have the time to image us.My instructors move with my somatic behavior (wearing my black dress uni cause at Maxs) and they verbalize to me Babae ka na pala The OJT program I had at Maxs Restaurant is really unspoiled and memorable to me. I learned many a(prenominal) things form my work and co-staffs. hot hired gun thing to meliorate their OJT program is to let the students experience the twain main divisions eat and Kitchen, because they solely allow further one department for OJTs. For those students who give be having their OJT, they have to ready all the come-at-able requirements as shortly as possible.And, as much as possible, they need the cooperation of the coordinators. Be a great trainee when having OJT particularly with the duties and responsibilities. Be conjunct and cancel absenteeism because it ordain be bad participate for the bon ton. If the company requires only one department, be sure that you go out remove the better(p) department where you can touch yo ur skills and interest. Lastly, give your dress hat shot mind of the OJT plan SUBMITTED BY Jeunesse Micah L. Eugenio BSHRM-4A SUBMITTED TO Ms. Shirley C. Espina HRM teacher/ OJT Coordinator